RingCentral Call Queues Booster: cost, limits, and a per-queue callback add-on
Last reviewed October 4, 2026. RingCentral details are as of October 2026 and link to RingCentral’s own pages.
The Call Queues Booster is RingCentral’s paid add-on for RingEX call queues. It adds a press-1 callback option, position-in-queue and estimated-wait-time announcements, Live Reports, and higher queue limits: up to 50 callers waiting and a 30-minute maximum wait.[1][2] As of October 2026, RingCentral’s US pricing page lists it at $35 without printing a unit,[3] and RingCentral’s licensing article says it’s billed per unique user across the queues that use it,[1] so at US list price, read as a monthly charge, a queue with 3 users starts at $105 a month. It’s included in the RingEX Customer Engagement Bundle.[1]
QueueCallback is a separate callback add-on for the same RingEX queues, at $100/month per queue. Below: what the Booster does well, where its callback stops, what it costs by queue size, and when each one is the better fit.
RingCentral, RingEX and RingCX are trademarks of RingCentral, Inc. QueueCallback is an independent add-on listed in the RingCentral App Gallery; it isn’t made or endorsed by RingCentral.
What the Call Queues Booster does well
If your queues run on RingEX, the Booster is RingCentral’s own way to add callback, and one license covers several things:
- A press-1 callback. Callers hear “To keep your place in line and get a callback when an agent is available, please press 1,” confirm, and hang up. When a queue member is free, RingCentral dials them back.[4]
- Queue announcements. Callers can hear their position in the queue and an estimated wait time, which RingCentral works out from how fast the queue moved over the last hour.[4]
- Agents stay in control. The member who answers hears a whisper and accepts the callback request. If they reject it, “the request will remain in the queue until an available member takes it.”[4]
- Live Reports. Real-time queue and agent dashboards, including callback requests, callbacks placed, and successful and unsuccessful callbacks.[5][6]
- Bigger queues. Up to 50 callers waiting and a 30-minute maximum wait,[1] up from RingCentral’s documented standard of 25 callers and 15 minutes (one RingCentral article says up to 25 minutes).[7][8]
- One vendor, one bill. It’s set up in the queue’s wait settings and billed on your existing RingCentral billing cycle.[9][1]
RingCentral introduced the Booster in RingEX release 25.4 (October 29 to December 9, 2025)[10] and keeps improving it. In June 2026 it added position and wait-time announcements during callback offers and “improved callback logic to reduce unfulfilled callback requests.”[11]
Where the Booster’s callback stops
These limits come from RingCentral’s own support articles, as of October 2026. RingCentral updates RingEX often, so check the linked articles before you decide.
The callback goes to the number the caller is calling from
After pressing 1, the caller hears: “To get a callback at [caller’s phone number], please press 1. To keep holding, press 2.” RingCentral’s documented flow has no step for entering a different number.[4] A request to add one was posted on RingCentral’s Ideas forum on June 24, 2026, and was still marked New, with no RingCentral response, in October 2026.[12]
That matters most for business callers. Someone ringing from their office shows the company’s main number as caller ID, so the callback rings the front desk, and the receptionist doesn’t know who asked for it.
One callback attempt, as soon as a member is free
RingCentral says: “Callback requests are only made once. If the caller doesn’t answer or the call fails to connect, no additional attempts are made.” It dials the callback when a queue member becomes available and doesn’t document a way to schedule one for later. It also won’t attempt a callback to international, premium, toll-free, high-risk, blocked or anonymous, or special numbers such as 911.[4] (QueueCallback doesn’t retry a callback the customer doesn’t answer, or schedule callbacks, either.)
A five-second window to accept the offer
Callers must press 1 “within five seconds” of the offer.[4] RingCentral says the offer typically comes after the queue’s wait time threshold is reached, depending on your wait-message settings.[5][9] (QueueCallback’s prompts also time out if the caller doesn’t press a key.)
Up to 50 callers and 30 minutes
With the Booster, a queue can hold up to 50 callers, and its maximum caller wait time goes up to 30 minutes.[1] Those are RingCentral’s documented limits; it doesn’t say whether Support can raise them further. For the standard limits, where the setting lives and what happens at the limit, see how RingCentral’s call queue max wait time works.
A pending callback can time out
RingCentral counts a callback as unsuccessful when “no agents become available before the callback timeout expires,” and doesn’t document how long that timeout is.[5] One user on RingCentral’s Ideas forum reports that “the callback window is tied to the same wait time before routing to voicemail,” so a callback no agent reaches in time “is missed and requires manual follow-up”;[13] another says callbacks not reached “within the maximum wait time of 30 minutes” end as a missed call notification.[14]
Callback reporting needs the licenses and covers 24 hours in Live Reports
Live Reports’ callback metrics are available with Booster licenses or the Customer Engagement Bundle and “reflect data for the last 24 hours.”[5] Business Analytics also records “Callback placed” calls and “Callback Requested” results on the same licenses.[15]
What the Booster costs, by queue size
Billed per user in the queue, not per queue
“Licenses are billed based on the number of unique users in queues with at least one active call queues booster wait setting feature, use of Live Reports, or an increase in queue capacity. The total cost is calculated by multiplying the license cost by the number of eligible users, and the payment frequency will follow your existing billing cycle.”[1]
Two things follow from that wording. RingCentral bills unique users, which we read as counting a person who sits in several Booster queues once. And supervisors who view Live Reports without being queue members may need licenses of their own,[2] so treat the Booster figures below as a minimum.
List prices (as of October 2026)
- United States: $35. The pricing page doesn’t print a unit or period.[3]
- Canada: $50, with no unit or currency printed.[16]
- United Kingdom: £28/month.[17]
- Australia: $55/month.[18]
None of these pages says “per user”; the per-user rule comes from RingCentral’s licensing article above. Prices exclude taxes and fees, and your contract may differ.
Included in the Customer Engagement Bundle
On the RingEX Customer Engagement Bundle, the Booster features are included and you don’t buy Booster licenses.[1] The bundle pairs Call Queues Booster and Business SMS Booster with a RingCentral Ultimate Digital Line, is billed for every seat on the account, and is offered to customers in the US and Canada.[6] RingCentral doesn’t publish its price (“Contact us for pricing”).[3]
Which RingEX plans can add it
On RingCentral’s US and Canadian pricing pages, the callback, queue-announcement and Live Reports features are an “Add-on option” for RingEX Core and Advanced, and “Included in plan” for the Customer Engagement Bundles.[3][16] The UK and Australian pages don’t say which plans can add it, so check with RingCentral.
How to buy and assign Booster licenses
RingCentral’s licensing article describes two steps:[1]
- In the Billing Portal, click Purchase, search for Call Queues Booster, choose the number of licenses, and click Buy now.
- In the Admin Portal, go to Account > Inventory & Usage > Call Queues Booster, click Assign, and select the users.
Billing then follows the rule quoted above: the unique users in queues that use Booster features.
Monthly cost for one queue
The Booster at US list price ($35 × users in the queue) next to QueueCallback ($100 per queue). QueueCallback connects through one RingEX user you set up for it, so the last column adds a new RingEX Advanced user for teams that don’t have one to spare.
| Users in the queue | Call Queues Booster (US list, $35 × users) | QueueCallback ($100 per queue) | QueueCallback + a new RingEX Advanced user |
|---|---|---|---|
| 1 | $35 | $100 | $130–$140 |
| 2 | $70 | $100 | $130–$140 |
| 3 | $105 | $100 | $130–$140 |
| 4 | $140 | $100 | $130–$140 |
| 5 | $175 | $100 | $130–$140 |
| 10 | $350 | $100 | $130–$140 |
| 20 | $700 | $100 | $130–$140 |
At US list prices, the Booster costs less for a queue of up to two users, or up to three if you’d need to add a RingEX user for QueueCallback. At three users with a RingEX user to spare, QueueCallback ($100) costs $5 less than the Booster ($105). From four users, QueueCallback costs the same or less even with a new RingEX user, and from five users it costs less.
Assumptions: Call Queues Booster at $35 per user, RingCentral’s US list price, billed per user as RingCentral’s licensing article describes.[3][1] RingCentral’s US page doesn’t print a period for the Booster; we treat it as a monthly price, as RingCentral’s UK and Australian pages show for theirs (£28/month, $55/month).[17][18] A new RingEX user at $30 to $40 a month: RingEX Advanced, the lowest RingEX plan we currently list for QueueCallback, shows at $30 per user per month billed annually or $40 billed monthly in the default view of RingCentral’s US pricing page; prices vary by plan and number of users.[3] QueueCallback at $100/month per queue, month-to-month. All figures exclude taxes, fees and discounts.
Several queues
RingCentral bills unique users, which we read as counting a shared agent once. That favours the Booster when a few agents cover several queues.
| Queues and agents | Call Queues Booster (US list, $35 × unique users) | QueueCallback ($100 per queue) | QueueCallback + new RingEX Advanced users (one per queue) |
|---|---|---|---|
| 2 queues sharing the same 3 agents | $105 | $200 | $260–$280 |
| 1 queue with 8 agents | $280 | $100 | $130–$140 |
| 3 queues, 4 different agents each | $420 | $300 | $390–$420 |
RingCX is a separate product
Call Queues Booster is an add-on for RingEX, RingCentral’s business phone system. RingCX is RingCentral’s separate AI contact-center product; it includes queue callback and is priced per user, from $65 per user per month billed annually ($75 billed monthly), as of October 2026.[19]
When the Booster is the better fit
We’d point you to the Booster, not QueueCallback, if:
- Your queue is small: up to two users, or up to three if you’d need to add a RingEX user for QueueCallback. At US list price, read as a monthly charge, that’s $35 to $105 on the Booster.
- A few agents cover several queues. RingCentral bills unique users, which we read as counting each person once; QueueCallback is priced per queue.
- You want callers to hear their position in the queue or an estimated wait time. QueueCallback doesn’t announce either.
- You want Live Reports for the whole queue and its agents, not only for callbacks.
- Your callers are happy to be called back on the number they’re calling from, and your queue rarely gets near its wait limit.
- You’re on, or moving to, the Customer Engagement Bundle, which already includes the Booster.
- You’d rather keep callback with one vendor on one bill.
What QueueCallback adds to a RingEX queue
QueueCallback is a callback add-on for RingEX call queues. It’s made by QueueCallback, not RingCentral, and it works with standard RingEX call queues without using or requiring the Call Queues Booster. Here’s what it adds.
Callers choose the callback number
QueueCallback reads the caller’s number back: “Your callback number is …. Press 1 to confirm, or press 2 to enter a different number.” A caller who presses 2 keys in a different 10-digit number, hears it read back, and confirms. So a customer calling from their office main line can have the callback go to their mobile, not your front desk. The agent hears that it’s a queued callback, and the number, before connecting. QueueCallback calls back numbers in your account’s own country.
Callbacks go past your queue’s limits
While the caller waits, a live placeholder call holds a spot for them in your RingCentral queue, so they can hang up. When the callback reaches your queue’s wait limit, QueueCallback automatically re-queues it, so callbacks extend past RingCentral’s queue limits. How this works with RingCentral’s wait limit.
Callback reporting for every user, whatever your agent count
Every user on your QueueCallback account gets Callback Reporting at no extra cost. It lists each callback with its caller and callback numbers (showing when the caller chose a different number), queue, status, requeues and wait time. It charts median and average wait from request to agent, and exports every matching callback to CSV. It doesn’t use RingCentral’s Live Reports, so it doesn’t need Booster or Live Reports licenses.
One price per queue
$100/month per queue, month-to-month, with no per-agent or per-caller fees. Adding agents to the queue doesn’t change the price. QueueCallback connects through one RingEX user you set up for it, so count that seat if you don’t have one to spare (cost by queue size). See pricing.
Prompts in English, Spanish or French
Choose English, Spanish or French (more languages on request) callback prompts when you set up each queue.
What QueueCallback doesn’t do
To be clear about the trade-offs: QueueCallback doesn’t announce position in queue or estimated wait time, doesn’t retry a callback the customer doesn’t answer, and doesn’t schedule callbacks for a later time.
Call Queues Booster vs QueueCallback at a glance
| Feature | Call Queues Booster (RingCentral) | QueueCallback |
|---|---|---|
| What it is | RingCentral’s add-on license for RingEX queues: callback, queue announcements, Live Reports, higher queue limits [1] | A callback add-on for RingEX call queues, from QueueCallback |
| Price | $35 US list, billed per unique user in Booster-enabled queues [3][1] | $100/month per queue, plus one RingEX user if you don’t have one to spare (see cost by queue size) |
| Callback number | The caller’s own number, per RingCentral’s documented prompt [4] | The number read back, or a different 10-digit number the caller enters (numbers in your account's country) |
| When a pending callback runs out of time | Counted unsuccessful if no agent is available “before the callback timeout expires” [5] | Re-queued automatically, so it goes past the queue's limit |
| If the customer doesn't answer the callback | No further attempts [4] | Not retried |
| Scheduled callbacks for a later time | Not documented [4] | No |
| Queue limits | Raises the queue to up to 50 callers and 30 minutes [1] | Extends callbacks past the queue limit with automatic re-queue |
| Position and wait-time announcements | Yes [4] | No |
| Callback reporting | Live Reports callback metrics for the last 24 hours, plus Business Analytics callback fields [5][15] | Callback Reporting for every user: each callback, median and average wait, CSV export |
| Billing | Follows your RingCentral billing cycle [1] | Month-to-month |
Want callers to choose their callback number? QueueCallback is $100/month per queue, month-to-month.
Frequently asked questions
What is the RingCentral Call Queues Booster?
Call Queues Booster is RingCentral's paid add-on license for RingEX call queues. It adds a press-1 callback option, position-in-queue and estimated-wait-time announcements, Live Reports, and higher queue limits of up to 50 callers and a 30-minute maximum wait, according to RingCentral's support documentation as of October 2026. It's included in the RingEX Customer Engagement Bundle.
How much does the Call Queues Booster cost?
RingCentral's US pricing page lists Call Queues Booster at $35 without printing a unit. RingCentral's support article says licenses are billed by the number of unique users in queues that use a Booster feature, so at US list price a queue with 3 users starts at $105 a month. Canada lists $50, the UK £28/month and Australia $55/month, all as of October 2026. Your contract price may differ.
Is the Call Queues Booster priced per user or per queue?
Per user. RingCentral bills the number of unique users in queues with at least one active Booster wait setting, use of Live Reports, or an increase in queue capacity, and multiplies the license cost by that number. Because RingCentral counts unique users, a person who sits in several Booster queues appears to be counted once.
Is the Call Queues Booster free?
No. On RingCentral's US and Canadian pricing pages it's a paid add-on option for RingEX Core and Advanced. The features are included, with no Booster licenses to buy, if you're on the RingEX Customer Engagement Bundle, which RingCentral prices on request.
What's the difference between the Call Queues Booster and the Customer Engagement Bundle?
The Booster is an add-on license for the users in your queues. The Customer Engagement Bundle is a RingEX plan that pairs Call Queues Booster and Business SMS Booster with a RingCentral Ultimate Digital Line. It's billed for every seat on the account and offered in the US and Canada, and RingCentral doesn't publish its price.
Can callers choose a different callback number with the Booster?
Not in RingCentral's documented flow, as of October 2026. The prompt offers a callback to the caller's own phone number, and there's no documented step for entering a different one. QueueCallback lets the caller confirm the number it reads back or enter a different 10-digit number.
How long can a callback wait with the Booster?
The Booster raises a queue's maximum caller wait time to up to 30 minutes, as of October 2026. RingCentral counts a callback as unsuccessful if no agent becomes available before the callback timeout expires, and doesn't document how long that timeout is. Users on RingCentral's Ideas forum report it matches the queue's wait time before voicemail.
How do I buy and assign Call Queues Booster licenses?
In RingCentral's Billing Portal, click Purchase, search for Call Queues Booster, choose the number of licenses and buy them. Then, in the Admin Portal, go to Account, then Inventory & Usage, click Call Queues Booster and assign the licenses to users. RingCentral bills by the unique users in queues that use Booster features.
Does the Booster call customers back at a scheduled time?
RingCentral doesn't document scheduled callbacks: its documentation describes the callback being dialed when a queue member becomes available. QueueCallback works the same way: the callback happens as soon as an agent takes it.
Do I need the Booster to use QueueCallback?
No. QueueCallback works with standard RingEX call queues and doesn't use or require Call Queues Booster. It costs $100/month per queue and connects through one RingEX user you set up for it.
Is the Call Queues Booster part of RingCX?
No. The Booster is an add-on for RingEX, RingCentral's business phone system. RingCX is RingCentral's separate AI contact-center product, priced from $65 per user per month billed annually as of October 2026, and it includes its own queue callback.
Add callback to your RingEX queue, priced per queue
$100/month per queue, month-to-month, with no per-agent or per-caller fees. Callers can choose a different 10-digit callback number, callbacks automatically re-queue past your queue’s limits, and every user gets Callback Reporting.
Sources
RingCentral details checked October 4, 2026. RingCentral updates its products; if something here no longer matches, email support@queuecallback.com and we’ll fix it.
- Using Call Queues Booster licenses, RingCentral Support. https://support.ringcentral.com/article-v2/using-call-queues-booster-licenses.html?brand=RingCentral&product=RingEX&language=en_US
- Purchasing Live Reports licenses and managing usage, RingCentral Support. https://support.ringcentral.com/article-v2/Purchasing-and-managing-Live-Reports-licenses.html?brand=RingCentral&product=RingEX&language=en_US
- RingEX plans and pricing (US), RingCentral. https://www.ringcentral.com/office/plansandpricing.html
- Understanding wait message settings for call queues, RingCentral Support. https://support.ringcentral.com/article-v2/understanding-call-queue-positioning-and-wait-time-estimates.html?brand=RingCentral&product=RingEX&language=en_US
- Understanding the metrics in Live Reports, RingCentral Support. https://support.ringcentral.com/article-v2/understanding-callback-metrics-in-live-reports.html?brand=RingCentral&product=RingEX&language=en_US
- Add-on services (Call Queues Booster, Customer Engagement Bundle), RingCentral. https://www.ringcentral.com/legal/add-on-services.html
- Intro to call queues in RingEX, RingCentral Support. https://support.ringcentral.com/article-v2/Call-Queue-Overview.html?brand=RC_US&product=RingEX&language=en_US
- Managing call handling settings for call queues, RingCentral Support. https://support.ringcentral.com/article-v2/10514-call-queue-set-up-call-handling-how-calls-transferred-group-members.html?brand=RingCentral&product=RingEX&language=en_US
- Managing greetings, wait messages, and music settings for call queues, RingCentral Support. https://support.ringcentral.com/article-v2/managing-greetings-and-hold-music-in-call-queues.html?brand=RingCentral&product=RingEX&language=en_US
- RingEX Core release notes, version 25.4 (October 29 – December 9, 2025), RingCentral Support. https://support.ringcentral.com/release-notes/ringex/ringex-core/release-notes-october-2025.html
- RingEX Core release notes, June 2026 (26.2.2), RingCentral Support. https://support.ringcentral.com/release-notes/ringex/ringex-core/release-notes-june-2026.html
- Allow callers to submit an alternate number for callback requests in the call queue booster (RingCentral Ideas, user forum; filed June 24, 2026, status New), RingCentral Ideas. https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/51436804-allow-callers-to-submit-an-alternate-number-for-ca
- Enhancement Request: Call Queue Booster - Callback Timeout Tied to Voicemail Wait Time (RingCentral Ideas, user report; April 16, 2026, status New), RingCentral Ideas. https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/51207460-enhancement-request-call-queue-booster-callback
- Enable the option to send callback requests to another call queue when maximum wait time is reached in Ring EX Call Queue Booster (RingCentral Ideas, user report; May 4, 2026, status New), RingCentral Ideas. https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/51261715
- Business Analytics data dictionary, RingCentral Support. https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US
- RingEX plans and pricing (Canada), RingCentral. https://www.ringcentral.com/ca/en/office/plansandpricing.html
- RingEX plans and pricing (UK), RingCentral. https://www.ringcentral.com/gb/en/office/plansandpricing.html
- RingEX plans and pricing (Australia), RingCentral. https://www.ringcentral.com/au/en/office/plansandpricing.html
- RingCX contact center pricing, RingCentral. https://www.ringcentral.com/pricing/contact-center.html