Dashboard Overview
Your Command Center for Callback Operations
Upon first login, you'll see the main dashboard with several key areas designed to give you complete control over your callback system. This is your central hub for monitoring system health, managing configurations, and accessing all major functions.
Navigation Sidebar (Left)
The blue sidebar provides access to all major functions of your Queue CallBack system:
Dashboard - System overview and quick actions
Your central command center showing real-time system status and shortcuts to common tasks
Callback Reporting - Real-time and historical callback data
Monitor active callbacks, view historical performance data, and track callback completion rates
Configurations - SIP and queue setup management
Create and manage your callback configurations, including SIP device registration and queue settings
RingCentral Connection - RingCentral integration settings
Manage your secure connection to RingCentral, including authorization status and token management. Older screenshots call it OAuth Management.
Voices - Text-to-speech voice configuration
Select and customize voice options for your callback system's IVR prompts and messages. Older screenshots call it TTS Management.
Users - Team member management
Invite team members, manage user roles, and control access to your callback system
Billing - Subscription and payment management
Manage your subscription, update payment methods, and track billing history
Settings - System preferences and customization
Configure global settings, customize system behavior, and manage organizational preferences
System Health Panel (Right)
The System Health panel provides at-a-glance status indicators for critical system components:
RingCentral Connection
Shows whether RingCentral is connected: "Connected" in green once it is, "Not connected yet" before you connect it, and "Disconnected" if the connection is lost once you have a configuration
SIP Registration
Displays active device registrations (e.g., "1/1" means one device registered out of one configured)
WebRTC Service
Indicates real-time communication status - shows "Active" when the service is running properly
Queue Processing
Shows callback queue activity - displays "Processing" when handling callbacks or "Idle" when no callbacks are in progress
Important First-Time Setup Notice
For new accounts, the RingCentral Connection shows as not connected. This is normal. In your dashboard, connect RingCentral before you create a configuration: no callback works until it is connected.
Quick Actions
The dashboard provides convenient shortcuts to common tasks:
Callback Reporting
Jump directly to active callbacks monitoring - see real-time callback status and performance metrics
Manage Configurations
Create or modify SIP configurations - access the configuration wizard to set up new callback numbers
Understanding Your Dashboard Status
Your dashboard will evolve as you complete setup steps:
Initial State (New Account):
- RingCentral: Not connected yet (gray)
- Queues running: None set up yet
After OAuth Setup:
- RingCentral Connection: Connected (green)
- Other indicators remain the same until configurations are created
After Configuration Setup:
- SIP Registration: Shows active registrations (e.g., 1/1)
- Queue Processing: Shows active when callbacks are being processed
Use your dashboard to monitor system health and ensure optimal callback performance for your customers.
Ready to get started?
New to Queue CallBack? Add the extra RingCentral user first (RingCentral Configuration, Step 1), then start your free trial and follow this guide to connect your first queue.
14-day free trial. No credit card needed.
Requires a RingCentral account and one extra RingCentral user per queue for Queue CallBack to connect to.