Your Command Center for Callback Operations

Upon first login, you'll see the main dashboard with several key areas designed to give you complete control over your callback system. This is your central hub for monitoring system health, managing configurations, and accessing all major functions.

Main dashboard showing system health indicators and quick actions

Navigation Sidebar (Left)

The blue sidebar provides access to all major functions of your Queue CallBack system:

Dashboard - System overview and quick actions Your central command center showing real-time system status and shortcuts to common tasks

Callback Reporting - Real-time and historical callback data Monitor active callbacks, view historical performance data, and track callback completion rates

Configurations - SIP and queue setup management Create and manage your callback configurations, including SIP device registration and queue settings

OAuth Management - RingCentral integration settings Manage your secure connection to RingCentral, including authorization status and token management

TTS Management - Text-to-speech voice configuration Select and customize voice options for your callback system's IVR prompts and messages

Users - Team member management Invite team members, manage user roles, and control access to your callback system

Billing - Subscription and payment management Manage your subscription, update payment methods, and track billing history

Settings - System preferences and customization Configure global settings, customize system behavior, and manage organizational preferences

System Health Panel (Right)

The System Health panel provides at-a-glance status indicators for critical system components:

RingCentral Connection Shows OAuth authorization status - displays "Connected" in green when properly authorized or "Disconnected" when setup is needed

SIP Registration Displays active device registrations (e.g., "1/1" means one device registered out of one configured)

WebRTC Service Indicates real-time communication status - shows "Active" when the service is running properly

Queue Processing Shows callback queue activity - displays "Processing" when handling callbacks or "Idle" when no callbacks are in progress

Important First-Time Setup Notice

⚠️ For new accounts, you'll notice the RingCentral Connection shows "Disconnected" - this is completely normal. Setting up this OAuth connection is your first critical task and must be completed before any callback functionality will work.

Quick Actions

The dashboard provides convenient shortcuts to common tasks:

Callback Reporting Jump directly to active callbacks monitoring - see real-time callback status and performance metrics

Manage Configurations Create or modify SIP configurations - access the configuration wizard to set up new callback numbers

Understanding Your Dashboard Status

Your dashboard will evolve as you complete setup steps:

Initial State (New Account):

After OAuth Setup:

After Configuration Setup:

Use your dashboard to monitor system health and ensure optimal callback performance for your customers.