Queue CallBack

Privacy Policy

Last updated: 10/21/2026

1. Introduction

Welcome to QueueCallBack LLC. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Telephone Numbers

  • Purpose: We collect and store telephone numbers provided by users to facilitate callback services.
  • Usage: The numbers are used exclusively to connect users with agents for callbacks and are stored for reporting purposes and to maintain a record of the callback.

Agent Interaction Data

  • Purpose: We record which agent picks up each callback.
  • Usage: This information is used for internal reporting and to improve our service delivery.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Facilitate Callbacks: Connect you with our agents efficiently.
  • Reporting and Analytics: Analyze usage patterns to improve our services.
  • Service Improvement: Enhance user experience based on feedback and interaction data.
  • Advertising: Measure our advertising and show our ads to people who have visited our website (see sections 6 and 8).

4. Data Storage and Security

  • Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
  • Data Storage: Your data is stored securely on our servers and is accessible only by authorized personnel.

5. Data Retention

  • Retention Period: We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy.
  • Deletion Requests: You may request the deletion of your personal information at any time by contacting us.

6. Disclosure of Your Information

  • Third-Party Service Providers: We do not share your personal information with third parties except for essential service providers who assist in our operations and are bound by confidentiality agreements, and the advertising and analytics providers listed below.
  • Advertising and Analytics Providers: Our website uses Meta (the Meta Pixel), Reddit (the Reddit Pixel), Google (Google Tag Manager, Google Analytics and Google Ads) and PostHog to measure how visitors use our website and how well our advertising works, and Meta, Reddit and Google to show our ads to people who have visited our website. These providers receive information such as the pages you view, the actions you take on our website (for example, clicking a sign-up button or sending our contact form), your IP address, your browser and device information, and cookie identifiers. See section 8 for the Meta Pixel and the Reddit Pixel and how to opt out of them. The “Do not share my info for ads” control and Global Privacy Control currently apply to the Meta Pixel and the Reddit Pixel only.
  • Legal Obligations: We may disclose your information if required by law or in response to valid requests by public authorities.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data under certain circumstances.
  • Objection: Object to the processing of your personal data in certain situations.

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

  • Cookies: We do not use cookies or similar tracking technologies in relation to the data collected for callbacks.

Advertising and the Meta Pixel. We use the Meta Pixel, a tool provided by Meta Platforms, Inc., on our website to measure the effectiveness of our advertising and to show relevant ads to people who have visited our site. The Meta Pixel may collect information such as the pages you view, the actions you take (for example, submitting our contact form or clicking to start a free trial), your IP address, your browser and device information, and cookie identifiers. We do not send your name, email address or phone number to Meta through the pixel. Meta’s use of this information is governed by the Meta Privacy Policy. For the Meta Pixel, we honor Global Privacy Control signals, and you can opt out of advertising measurement at any time using the “Do not share my info for ads” link in our site footer. You can also manage ad preferences in your Facebook/Instagram settings.

Advertising and the Reddit Pixel. We also use the Reddit Pixel, a tool provided by Reddit, Inc., on our website for the same purposes: to measure the effectiveness of our advertising and to show relevant ads to people who have visited our site. The Reddit Pixel may collect information such as the pages you view, the actions you take (for example, submitting our contact form or clicking to start a free trial), your IP address, your browser and device information, and cookie identifiers. We do not send your name, email address or phone number to Reddit through the pixel. Reddit’s use of this information is governed by the Reddit Privacy Policy. For the Reddit Pixel, we also honor Global Privacy Control signals, and the “Do not share my info for ads” link in our site footer opts you out of both pixels. You can also manage ad preferences in your Reddit account settings.

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9. Children's Privacy

  • Age Limitation: Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

  • Updates: We may update our Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this policy.
  • Notification: For significant changes, we may provide additional notice via email or through our service.