Privacy Policy

Last updated: 09/01/2023

1. Introduction

Welcome to Queued Callback. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Telephone Numbers

  • Purpose: We collect and store telephone numbers provided by users to facilitate callback services.

  • Usage: The numbers are used exclusively to connect users with agents for callbacks and are stored for reporting purposes and to maintain a record of the callback.

Agent Interaction Data

  • Purpose: We record which agent picks up each callback.

  • Usage: This information is used for internal reporting and to improve our service delivery.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Facilitate Callbacks: Connect your customers with your agents efficiently.

  • Reporting and Analytics: Analyze your callback usage/optimization.

  • Service Improvement: Enhance user experience based on feedback and interaction data.

4. Data Storage and Security

  • Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

  • Data Storage: Your data is stored securely on our servers and is accessible only by authorized personnel. All within the United States.

5. Data Retention

  • Retention Period: We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy.

  • Deletion Requests: You may request the deletion of your personal information at any time by contacting us.

6. Disclosure of Your Information

  • Third-Party Service Providers: We do not share your personal information with third parties except for essential service providers who assist in our operations and are bound by confidentiality agreements.

  • Legal Obligations: We may disclose your information if required by law or in response to valid requests by public authorities.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your personal data under certain circumstances.

  • Objection: Object to the processing of your personal data in certain situations.

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

  • Cookies: We do not use cookies or similar tracking technologies in relation to the data collected for callbacks.

9. Changes to This Privacy Policy

  • Updates: We may update our Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this policy.

  • Notification: For significant changes, we may provide additional notice via email or through our service portal.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: support@queuecallbacks.com