Add Professional Callbacks to Your MVP License

Yes! QueueCallback works seamlessly with both MVP Standard and MVP Premium licenses. We integrate directly with your existing MVP call queues, adding callback without changing your plan. You add one extra RingCentral user per queue for QueueCallback to connect to.

RingCentral sells its own queue callback as the Call Queues Booster add-on, listed for RingEX Core and Advanced and billed per user in the queue, or in the RingEX Customer Engagement Bundle (as of October 2026). QueueCallback is priced per queue instead, at $100/month whatever your team size, lets callers choose a different 10-digit callback number, and automatically re-queues callbacks past your queue's limits. At US list prices, the Booster costs less for a queue of up to two users, or up to three if you'd need to add a RingEX user for QueueCallback.

Not at all! QueueCallback is designed specifically for small businesses. Setup takes just a few minutes: a step-by-step setup guide walks you through connecting your RingCentral account and queues, and it works with your existing MVP configuration.

Yes. New QueueCallback organizations get a 14-day free trial. No credit card needed. The trial starts when you sign up, and nothing is charged during it. The trial covers one queue. You'll need a RingCentral account and one extra RingCentral user per queue for QueueCallback to connect to. One free trial per organization.

We email you three days before your trial ends and again on the last day. To keep callbacks running, an account admin adds a payment method on the Billing page any time before the trial ends, and your callbacks continue at $100/month per queue, month-to-month. If you haven't added one, nothing is charged and your queue pauses, so callers aren't offered a callback. Nothing is deleted: add a payment method any time and your queue turns back on (your first month is billed that day).

Absolutely! Unlike license upgrades that cost per user, QueueCallback costs the same $100/month per queue whether you have 3 users or 300 users. As your team grows, your callback cost only changes if you connect more queues.

Professional callback options make your small business appear more professional and customer-focused. When customers can request callbacks instead of waiting on hold, you provide the same level of service as much larger companies.

Both let callers request a callback instead of holding. QueueCallback focuses on callback for your existing call queues, priced at $100/month per queue instead of per user, so you don't pay for contact-center features you won't use.

Yes. You choose English, Spanish or French (more languages on request) prompts and a voice for each queue, and set how long callbacks wait and how many times they're re-queued. Custom IVR flows, available as an add-on, let you tailor prompts and messages further.

QueueCallback works with RingEX licenses too! If you eventually upgrade to RingEX for other reasons, you can continue using QueueCallback or transition to RingCentral's native callback features. There's no long-term commitment.