RingCentral Virtual Hold: Never Lose Another Customer to Hold Times
Get the virtual hold and callback features from Contact Center on your RingEX or MVP license. Let customers choose callbacks instead of waiting on hold - at 80% less cost.
Virtual Hold is the industry term for allowing customers to hang up and receive a callback when an agent is available - a premium feature typically locked behind expensive Contact Center licenses.
Contact Center virtual hold features for RingEX & MVP users • No upgrade required
Why Virtual Hold Technology Matters
Traditional hold times frustrate customers and cost you business. Virtual hold changes the game by respecting your customers' time.
The Virtual Hold Gap in Base RingCentral Licenses
Your customers hate waiting on hold, but RingCentral keeps virtual hold technology exclusive to expensive Contact Center licenses:
Traditional Hold Wastes Customer Time
Customers spend 11.5 billion hours on hold annually. Your RingCentral base license forces them to wait, leading to frustration and abandoned calls.
Virtual Hold Locked Behind Contact Center
RingCentral only offers virtual hold and callback features in their expensive Contact Center licenses - at $150+ per agent monthly.
No Virtual Queue Option
Modern customers expect virtual queuing - the ability to hang up and get called back. Base RingCentral licenses don't provide this essential feature.
Customer Preference Ignored
90% of customers prefer virtual hold options, but without Contact Center, you can't offer what they want, losing business to competitors who can.
The Cost of NOT Having Virtual Hold
Without virtual hold technology, you're forcing a choice between:
Option 1: Status Quo
Keep losing 60% of callers who won't wait
Option 2: Contact Center
Pay $150+/agent for features you don't need
Bring Contact Center Virtual Hold to Your Base License
QueueCallback makes RingCentral's premium virtual hold feature available to RingEX and MVP users at a fraction of the Contact Center cost.
How Virtual Hold Works
Customer calls and enters your RingCentral queue
Hears option: 'Press 1 to keep your place and receive a callback'
System confirms their number with natural AI voice
Customer hangs up and continues their day
When agent is available, system calls customer back
Direct connection established - no more waiting!
Traditional Hold vs. Virtual Hold
Traditional Hold
Customer waits on hold indefinitely
Virtual Hold
Customer requests callback and hangs up
Traditional Hold
66% abandon after 2 minutes
Virtual Hold
0% abandonment - they're guaranteed a callback
Traditional Hold
Frustrated customers, bad experience
Virtual Hold
Happy customers who appreciate the respect for their time
Traditional Hold
Requires expensive Contact Center license
Virtual Hold
Available on your base RingCentral license with QueueCallback
Get Virtual Hold Without the Contact Center Price Tag
$100/month per license • 4 concurrent callbacks
Looking for a different RingCentral callback solution?
Virtual Hold Feature Comparison
See how QueueCallback brings you the same virtual hold capabilities as Contact Center at a fraction of the cost.
| Virtual Hold Features | Base RingCentral(RingEX/MVP) | RingCentral + QueueCallbackBase license + our solution | Contact CenterPremium license |
|---|---|---|---|
| Customer callback option | |||
| Virtual queue management | |||
| Maintain queue position | |||
| AI voice confirmation | |||
| Monthly cost per user/agent | $15-35/user | $15-35/user | $150+/agent |
| Additional cost for virtual hold | Not available | $100/license (4 concurrent callbacks) | Included in $150+/agent |
Same Feature, Different Price
QueueCallback provides the exact same virtual hold functionality that RingCentral reserves for Contact Center licenses. The only difference? We make it affordable for businesses using base licenses who don't need all the other Contact Center features.
Enterprise Virtual Hold Features for Every Business
Every feature you'd expect from Contact Center virtual hold, made accessible for your base RingCentral license.
Natural AI Voice Technology
Professional voice interactions that sound human, not robotic. Your customers will appreciate the quality.
Smart Queue Timing
Intelligent callback scheduling based on real-time queue conditions and agent availability.
Customer Choice
Let customers decide - wait on hold or get a callback. Empowerment leads to satisfaction.
Virtual Hold Analytics
Track callback acceptance rates, completion rates, and customer satisfaction metrics.
Customizable Messages
Tailor virtual hold prompts and messages to match your brand voice and customer needs.
Mobile-Friendly
Works perfectly with mobile callers - the majority of today's customer base.
Cloud Reliability
Built on RingCentral's infrastructure for 99.999% uptime and crystal-clear call quality.
Premium Experience
Deliver the Contact Center experience your customers expect, without the Contact Center cost.
Perfect for Modern Customer Expectations
Hours saved annually with virtual hold
Customer preference for callbacks
Less cost than Contact Center
Virtual Hold Questions Answered
Everything you need to know about bringing Contact Center virtual hold technology to your base RingCentral license.
Give Your Customers the Virtual Hold Experience They Expect
Stop forcing customers to wait on hold. Bring Contact Center virtual hold technology to your base RingCentral license today.
90% Prefer It
Customers choose virtual hold
2 Min Max
Before customers abandon
80% Savings
vs Contact Center costs
Limited Time Offer
Be among the first to bring virtual hold to your base license. Join forward-thinking businesses already delighting customers.
$100/month per license • 4 concurrent callbacks • Setup in 15 minutes
Explore our other RingCentral callback solutions: