Add Professional Callbacks to Your RingEX License

QueueCallback works with RingEX Advanced and RingEX Ultra (and MVP Standard and Premium). We integrate directly with your existing RingEX call queues, adding callback functionality without disrupting your current configuration. You'll need one extra RingCentral user per queue for QueueCallback to connect to.

RingCX, RingCentral's separate contact-center product, includes queue callback along with many other features and is priced per user, from $65 per user per month billed annually (as of October 2026). RingEX also offers native callback through its Call Queues Booster add-on, billed per user in the queue. If callback is what you need, QueueCallback adds it to your existing RingEX queues for $100/month per queue, whatever your team size.

QueueCallback integrates seamlessly with your RingEX queues, call handling rules, and user management. Setup takes just a few minutes, and you keep your existing phone numbers and queues. You add one extra RingCentral user per queue for QueueCallback to connect to and adjust the queue's wait settings, and the setup guide walks through each step.

Yes. New QueueCallback organizations get a 14-day free trial. No credit card needed. The trial starts when you sign up, and nothing is charged during it. The trial covers one queue. You'll need a RingCentral account and one extra RingCentral user per queue for QueueCallback to connect to. One free trial per organization.

We email you three days before your trial ends and again on the last day. To keep callbacks running, an account admin adds a payment method on the Billing page any time before the trial ends, and your callbacks continue at $100/month per queue, month-to-month. If you haven't added one, nothing is charged and your queue pauses, so callers aren't offered a callback. Nothing is deleted: add a payment method any time and your queue turns back on (your first month is billed that day).

Absolutely! Unlike per-user callback and contact-center licensing, QueueCallback costs just $100/month per queue regardless of your team size. Whether you have 25 users or 2,500 users on your RingEX license, the per-queue price stays the same.

RingCX, RingCentral's separate contact-center product, includes callback along with many other features and is priced per user. QueueCallback focuses on callback for your existing RingEX queues: it's priced per queue, callers can choose a different 10-digit callback number, and callbacks automatically re-queue past your queue's limits.

Yes. You choose English, Spanish or French (more languages on request) prompts and a voice for each queue, and set how long callbacks wait and how many times they're re-queued. Custom IVR flows, available as an add-on, let you tailor prompts and messages further.

Setup takes just a few minutes. You connect your RingCentral account and queues in the web portal, following the step-by-step setup guide. There's nothing to install and no annual contract.

If you decide to upgrade to Contact Center later, you can easily discontinue QueueCallback and use RingCentral's native callback features. There's no long-term commitment, and we'll help ensure a smooth transition if needed.