Smart Call Management Solution

RingCentral Call Queue Callback Solution - Let Callers Hang Up and Get Called Back

Name: QueueCallback
Price: 100 USD
Availability: InStock
Author: QueueCallback

QueueCallback helps businesses prioritize and manage incoming calls efficiently, ensuring you connect with the right people at the right time. Now featuring multilingual support (English, Spanish, French) and callbacks that automatically re-queue past your queue’s wait limit.

Start free trial

14-day free trial. No credit card needed.You'll need a RingCentral account and one extra RingCentral user per queue for QueueCallback to connect to.

How It Works

Available in theRingCentral App Gallery

QueueCallback demo showing RingCentral integration and call queue callback functionality

Watch Demo Video

Focus on what matters most: connecting with your customers at the right time.

Our Callback in Queue Solution

We offer an innovative solution that enhances your existing RingCentral communication system. Allow your customers to opt for a callback instead of waiting on hold, providing a seamless and satisfying experience.

How It Works

Customer Choice

Customers can request a callback rather than staying on hold, giving them control over their time.

Number Confirmation

Customers confirm the number read back or press 2 to enter a different 10-digit number, so a caller on an office main line can get the callback on their mobile.

Queue Placement

QueueCallback places a live placeholder call in your RingCentral queue to hold a spot for the customer, so they don't have to wait on the line.

Agent Connection

Once an agent is available, the system automatically calls the customer and connects them directly.

System Requirements

Our solution works with your existing RingCentral account and doesn’t use or require Call Queues Booster or a contact-center license.

Option 1

RingCentral RingEX Advanced or Ultra Tier
One extra RingCentral user per queue for QueueCallback to connect to

Option 2

RingCentral MVP Standard or Premium
One extra RingCentral user per queue for QueueCallback to connect to

No Call Queues Booster or contact-center license needed.

Why Choose Our Solution

Enhanced Customer Satisfaction

Offer flexibility and reduce wait times, improving the overall customer experience.

Efficient Call Management

Smooth out peak call volumes and manage inbound calls more effectively.

Seamless Integration

Leverages RingCentral's native call queues and network, maintaining quality service.

Cost-Effective

Enable advanced callback features without upgrading to costly call center licenses.

User-Friendly

Easy to implement and intuitive for both your team and your customers.

Runs on RingCentral

Placeholder calls and callbacks run through your existing RingCentral call queues and phone numbers.

Multilingual Support

English, Spanish or French (more languages on request) callback prompts, chosen when you set up each queue.

Callbacks Extend Past Queue Limits

Callbacks can go past your queue's wait limit: QueueCallback automatically re-queues them.

Flexible Callback Number

Callers confirm the number read back or press 2 to enter a different 10-digit number. Built for business callers whose caller ID is an office main line, so the callback reaches them, not the front desk.

Callback Solutions for Every RingCentral License

Choose the perfect callback solution for your specific RingCentral setup. Starting at $100/month per RingCentral queue, with no per-caller fees.

Call Queue Callbacks

Professional callback functionality for all RingCentral users. Reduce abandonment and improve customer satisfaction.

Learn About Call Queue Callbacks

Time Saver

Virtual Hold Solution

Callers hang up instead of holding and get called back when an agent is ready. Perfect for high-volume businesses.

Learn About Virtual Hold Solution

Analytics

Queue Management

Advanced analytics and automation for professional queue optimization and reporting.

Learn About Queue Management

Enterprise

RingEX Advanced Solution

Enterprise callback features for RingEX Advanced and Ultra license users.

Learn About RingEX Advanced Solution

Budget-Friendly

MVP Standard Solution

Budget-friendly callback features designed specifically for MVP Standard and Premium users.

Learn About MVP Standard Solution

Live Analytics

Live Callback Reporting

A live WebSocket dashboard for your RingCentral callbacks — KPI tiles, volume and wait-time trends, full history with call-journey replay, and CSV export.

Learn About Live Callback Reporting

Not sure which solution is right for you?

Talk to our team

Simple, Scalable Pricing

$100/month per RingCentral queue, with no per-caller fees. Connect more queues as your business grows.

Callback License

$100/month per queue

Unlimited callers waiting

One license per RingCentral queue
Unlimited total callbacks per month
RingCentral integration
Callback Reporting for every user
Real-time callback status
Natural-sounding AI voice technology
Multilingual support (English, Spanish, French, and more on request)
Callers can choose a different 10-digit callback number
Callbacks automatically re-queue past your queue's limits

14-day free trial. No credit card needed.

Then $100/month per queue. No payment method by day 14? Your queue pauses and nothing is charged.

Need more information? Contact our sales team

Scale As You Grow

Each license covers one RingCentral queue, with no per-caller fees. Add a license only when you connect another queue.

Add a license for each additional queue

Flexible billing to match your needs

No long-term contracts required

14-day free trial. No credit card needed.

Contact Sales

What you need

A RingCentral RingEX (Advanced or Ultra) or MVP (Standard or Premium) account with call queues
One extra RingCentral user per queue for QueueCallback to connect to
Your RingCentral Super Admin login to connect it

Getting Started: Your 14-day free trial starts when you create your account, so have these ready first. Then follow the setup instructions at queuecallback.com/setup to configure your callback system.

Have More Questions?

Check out our FAQ section below for detailed answers about our service, or contact our sales team directly.

View FAQ Contact Sales

Frequently Asked Questions

Find answers to common questions about our Queue CallBack service and how it works with RingCentral.

Each QueueCallback license covers one RingCentral queue, with no per-caller fees and unlimited callbacks that automatically re-queue past your queue's limits. Add a license only when you want to connect another queue.

A RingCentral RingEX (Advanced or Ultra) or MVP (Standard or Premium) account with call queues, your RingCentral Super Admin login to connect it, and one extra RingCentral user per queue for QueueCallback to connect to. That user must be a full RingEX user. Add it in RingCentral before you sign up; the setup guide shows how.

Yes. New QueueCallback organizations get a 14-day free trial. No credit card needed. The trial starts when you sign up, and nothing is charged during it. The trial covers one queue. You'll need a RingCentral account and one extra RingCentral user per queue for QueueCallback to connect to. One free trial per organization.

We email you three days before your trial ends and again on the last day. To keep callbacks running, an account admin adds a payment method on the Billing page any time before the trial ends, and your callbacks continue at $100/month per queue, month-to-month. If you haven't added one, nothing is charged and your queue pauses, so callers aren't offered a callback. Nothing is deleted: add a payment method any time and your queue turns back on (your first month is billed that day).

QueueCallback callback prompts are available in English, Spanish or French (more languages on request), chosen when you set up each queue.

Yes. QueueCallback extends callbacks past RingCentral's queue limits: when a callback reaches your queue's maximum wait time, QueueCallback automatically re-queues it.

Yes. QueueCallback reads the caller's number back; they press 1 to confirm it, or press 2 to enter a different 10-digit number, which is read back for confirmation. That matters most for business callers: someone calling from an office whose caller ID is the company's main line can have the callback go to their mobile or direct line instead of the front desk. Callback numbers must be in your account's own country.

When an available agent becomes available within the callback queue, the call is offered to that agent. The agent can pick up on any device within the RingCentral environment, such as a physical phone or softphone. The agent is then reminded this is a queued callback, and asked to enter a digit to connect with the customer. Then the call is initiated back out to the customer.

There are three roles: Global Admin (QueueCallback's own support staff), Org Admin and User. Org Admins manage your organization's QueueCallback settings. Every logged-in user can see and export Callback Reporting; IVR Reporting, part of the Custom IVR add-on, is for admins only.

The privacy policy is always available at queuecallback.com/privacy-policy.

QueueCallback works with RingCentral RingEX call queues. It's an independent add-on listed in the RingCentral App Gallery, not a RingCentral product. For other platforms or custom IVR/IVA projects, email sales@queuecallback.com.

Wondering whether RingCentral has callback built in? Read our full breakdown of does RingCentral have callback and where the native feature falls short.

Weighing RingCentral’s own option? See what the Call Queues Booster costs per user and the maximum wait time for RingCentral call queues.

Still have questions? Contact our support team

Ready to Enhance Your
Call Management?

Contact our sales team to discuss your specific requirements and discover how Queue CallBack can transform your business communication.

Custom configurations for your specific needs
Help choosing which RingCentral queues to connect
Integration assistance and technical support
Personalized demonstrations for your team

Prefer to try it yourself? Start your 14-day free trial. No credit card needed.

RingCentral Call Queue Callback Solution - Let Callers Hang Up and Get Called Back

Our Callback in Queue Solution

How It Works

Customer Choice

Number Confirmation

Queue Placement

Agent Connection

System Requirements

Option 1

Option 2

Why Choose Our Solution

Enhanced Customer Satisfaction

Efficient Call Management

Seamless Integration

Cost-Effective

User-Friendly

Runs on RingCentral

Multilingual Support

Callbacks Extend Past Queue Limits

Flexible Callback Number

Callback Solutions for Every RingCentral License

Call Queue Callbacks

Virtual Hold Solution

Queue Management

RingEX Advanced Solution

MVP Standard Solution

Live Callback Reporting

Simple, Scalable Pricing

Callback License

Scale As You Grow

Have More Questions?

Frequently Asked Questions

How many callbacks can be queued up at once?

What do I need to get started?

Is there a free trial?

What happens when the trial ends?

What languages does QueueCallback support?

Can callbacks wait longer than RingCentral's maximum queue time?

Can customers choose a different callback number?

How does the call connect back to my agent?

What are the different roles available within the callback portal?

Where can I locate the privacy policy?

Which phone systems does QueueCallback work with?

Ready to Enhance Your Call Management?

Contact Sales

Our Callback in Queue Solution

How It Works

Customer Choice

Number Confirmation

Queue Placement

Agent Connection

System Requirements

Option 1

Option 2

Why Choose Our Solution

Enhanced Customer Satisfaction

Efficient Call Management

Seamless Integration

Cost-Effective

User-Friendly

Runs on RingCentral

Multilingual Support

Callbacks Extend Past Queue Limits

Flexible Callback Number

Callback Solutions for Every RingCentral License

Call Queue Callbacks

Virtual Hold Solution

Queue Management

RingEX Advanced Solution

MVP Standard Solution

Live Callback Reporting

Simple, Scalable Pricing

Callback License

Scale As You Grow

Have More Questions?

Frequently Asked Questions

How many callbacks can be queued up at once?

What do I need to get started?

Is there a free trial?

What happens when the trial ends?

Ready to Enhance Your
Call Management?

Ready to Enhance Your
Call Management?