How many callbacks can be queued up at once?

Each Queue Callback license supports one RingCentral queue. You can purchase multiple licenses to support additional queues.

What is needed from the RingCentral side?

A existing account with either the RingEX Advanced license or higher. For each Queue Callback license, you will need one RingEX un-used license. This user will be used to hold the spot in the callback queue.

What languages does QueueCallback support?

QueueCallback now supports multiple languages to serve your diverse customer base. We currently offer English, Spanish, and French language options for the Interactive Voice Response (IVR) system, ensuring your customers can interact with the callback system in their preferred language. If you need additional languages, please email our support team at support@queuecallback.com and we will gladly add more.

Can customers wait longer than RingCentral's maximum queue time?

Yes! QueueCallback can extend wait times beyond RingCentral's default maximum queue time. While normal calls might go to voicemail after 15 minutes, QueueCallback can keep customers in their place in line for hours. This extended wait time is fully configurable, allowing you to set the maximum wait time that works best for your business needs.

Can customers choose a different callback number?

Yes! Unlike other solutions that only call back the originating number, QueueCallback lets customers confirm or change their callback number to any 10-digit phone number. This is essential for callers from shared office lines, main reception numbers, or anyone who simply prefers to receive the callback on a different phone.

How does the call connect back to my agent?

When an available agent becomes available within the callback queue, the call is offered to that agent. The agent can pick up on any device within the RingCentral environment, such as a physical phone or softphone. The agent is then reminded this is a queued callback, and asked to enter a digit to connect with the customer. Then the call is initiated back out to the customer.

What are the different roles available within the callback portal?

Three roles are available. Admin, this allows configuration of the call back functionality. Supervisor, allows access to reporting only. Billing, allows access to the billing side of the portal. The admin has access to all areas.

Where can I locate the privacy policy?

The privacy policy is always available at queuecallback.com/privacy-policy.

What providers do you partner with?

Currently the production environment is built to interact with the RingCentral platform. However we have built many custom IVR/IVA deployments. If you would like to inquiry about a different platform, please email sales@queuecallback.com

Queue CallBack

Featured in RingCentral App Gallery

Smart Call Management Solution

RingCentral Call Queue Callback Solution - Never Miss Important Calls Again

Name: QueueCallback
Price: 100 USD
Availability: InStock
Author: QueueCallback

QueueCallback helps businesses prioritize and manage incoming calls efficiently, ensuring you connect with the right people at the right time. Now featuring multilingual support (English, Spanish, French) and extended queue wait times beyond RingCentral's default limits.

Get Started How It Works

Available in theRingCentral App Gallery

QueueCallback demo showing RingCentral integration and call queue callback functionality

Watch Demo Video

Focus on what matters most: connecting with your customers at the right time.

Our Callback in Queue Solution

We offer an innovative solution that enhances your existing RingCentral communication system. Allow your customers to opt for a callback instead of waiting on hold, providing a seamless and satisfying experience.

How It Works

Customer Choice

Customers can request a callback rather than staying on hold, giving them control over their time.

Number Confirmation

Customers confirm or change their callback number to any 10-digit phone — no need to call back from their direct line.

Queue Placement

QueueCallback injects a live placeholder call into the queue to maintain the customer's position without them needing to wait on the line.

Agent Connection

Once an agent is available, the system automatically calls the customer and connects them directly.

System Requirements

Our solution works seamlessly with your existing RingCentral setup without expensive contact center licenses.

Option 1

RingCentral RingEX Advanced or Ultra Tier
One unassigned RingCentral user license per four callback waiters

Option 2

RingCentral MVP Standard or Premium
One unassigned RingCentral user license per four callback waiters

No contact center licenses needed!

Why Choose Our Solution

Enhanced Customer Satisfaction

Offer flexibility and reduce wait times, improving the overall customer experience.

Efficient Call Management

Smooth out peak call volumes and manage inbound calls more effectively.

Seamless Integration

Leverages RingCentral's native call queues and network, maintaining quality service.

Cost-Effective

Enable advanced callback features without upgrading to costly call center licenses.

User-Friendly

Easy to implement and intuitive for both your team and your customers.

Reliable

Built on RingCentral's robust platform, ensuring consistent and dependable service.

Multilingual Support

Serve your diverse customer base with English, Spanish, and French language options in the IVR system. Need more? Email support@queuecallback.com to request additional languages.

Extended Queue Wait Time

Keep customers in queue beyond RingCentral's default limits. Configurable wait times up to several hours instead of the standard 15-minute maximum.

Flexible Callback Number

Customers can confirm or change their callback number to any 10-digit phone. Perfect for callers from shared office lines who need the callback on their direct line.

Callback Solutions for Every RingCentral License

Choose the perfect callback solution for your specific RingCentral setup. Starting at $100/month per license per RingCentral queue.

Call Queue Callbacks

Professional callback functionality for all RingCentral users. Reduce abandonment and improve customer satisfaction.

Learn About Call Queue Callbacks

Time Saver

Virtual Hold Solution

Eliminate hold times with intelligent callback scheduling. Perfect for high-volume businesses.

Learn About Virtual Hold Solution

Analytics

Queue Management

Advanced analytics and automation for professional queue optimization and reporting.

Learn About Queue Management

Enterprise

RingEX Advanced Solution

Enterprise callback features for RingEX Advanced, Core, and Ultra license users.

Learn About RingEX Advanced Solution

Budget-Friendly

MVP Standard Solution

Budget-friendly callback features designed specifically for MVP Standard and Premium users.

Learn About MVP Standard Solution

Not sure which solution is right for you?

Get a Free Consultation

Simple, Scalable Pricing

Purchase one callback license per RingCentral queue. Scale effortlessly as your business grows.

Callback License

$100/month per license

One license per RingCentral queue

One license per RingCentral queue
Unlimited total callbacks per month
RingCentral integration
Priority queue management
Real-time callback status
Natural-sounding AI voice technology
Multilingual support (English, Spanish, French)
Extended queue wait times (hours vs. 15 min default)

Need more information? Contact our sales team

Scale As You Grow

Purchase multiple callback units to handle higher call volumes. Easily scale up or down as your needs change.

Add units anytime as your business grows

Flexible billing to match your needs

No long-term contracts required

Contact Sales

Getting Started: Once you have created an account, follow the setup instructions at queuecallback.com/setup to configure your callback system.

Have More Questions?

Check out our FAQ section below for detailed answers about our service, or contact our sales team directly.

View FAQ Contact Sales

Frequently Asked Questions

Find answers to common questions about our Queue CallBack service and how it works with RingCentral.

Still have questions? Contact our support team

Ready to Enhance Your
Call Management?

Contact our sales team to discuss your specific requirements and discover how Queue CallBack can transform your business communication.

Custom configurations for your specific needs
Volume discounts for multiple callback instances
Integration assistance and technical support
Personalized demonstrations for your team

RingCentral Call Queue Callback Solution - Never Miss Important Calls Again

Our Callback in Queue Solution

How It Works

Customer Choice

Number Confirmation

Queue Placement

Agent Connection

System Requirements

Option 1

Option 2

Why Choose Our Solution

Enhanced Customer Satisfaction

Efficient Call Management

Seamless Integration

Cost-Effective

User-Friendly

Reliable

Multilingual Support

Extended Queue Wait Time

Flexible Callback Number

Callback Solutions for Every RingCentral License

Call Queue Callbacks

Virtual Hold Solution

Queue Management

RingEX Advanced Solution

MVP Standard Solution

Simple, Scalable Pricing

Callback License

Scale As You Grow

Have More Questions?

Frequently Asked Questions

How many callbacks can be queued up at once?

What is needed from the RingCentral side?

What languages does QueueCallback support?

Can customers wait longer than RingCentral's maximum queue time?

Can customers choose a different callback number?

How does the call connect back to my agent?

What are the different roles available within the callback portal?

Where can I locate the privacy policy?

What providers do you partner with?

Ready to Enhance Your Call Management?

Contact Sales

Our Callback in Queue Solution

How It Works

Customer Choice

Number Confirmation

Queue Placement

Agent Connection

System Requirements

Option 1

Option 2

Why Choose Our Solution

Enhanced Customer Satisfaction

Efficient Call Management

Seamless Integration

Cost-Effective

User-Friendly

Reliable

Multilingual Support

Extended Queue Wait Time

Flexible Callback Number

Callback Solutions for Every RingCentral License

Call Queue Callbacks

Virtual Hold Solution

Queue Management

RingEX Advanced Solution

MVP Standard Solution

Simple, Scalable Pricing

Callback License

Scale As You Grow

Have More Questions?

Frequently Asked Questions

How many callbacks can be queued up at once?

What is needed from the RingCentral side?

What languages does QueueCallback support?

Can customers wait longer than RingCentral's maximum queue time?

Can customers choose a different callback number?

How does the call connect back to my agent?

What are the different roles available within the callback portal?

Where can I locate the privacy policy?

Ready to Enhance Your
Call Management?

Ready to Enhance Your
Call Management?