Queue CallBack
RingCentral Call Queue Enhancement

RingCentral Callback in Queue: Smart Call Management for Every Business

Add press-1 callback to the RingEX or MVP call queues you already run: $100/month per queue, with no per-agent fees and no contact-center license.

Callbacks extend past your queue’s limits
Callers can choose a different callback number

14-day free trial. No credit card needed.

See How It Works

Works with RingCentral RingEX Advanced, Ultra & MVP Standard, Premium call queues. You’ll need one extra RingCentral user per queue for QueueCallback to connect to.

Why Call Queue Callbacks Matter

Callers who give up on hold have to call back and start over, or don’t call back at all. Here’s what QueueCallback adds to your RingCentral call queues.

$100
per queue, per month
Unlimited callers waiting, whatever your team size
Minutes
to set up
Web portal setup, nothing to install
Auto re-queue
past your queue's limits
When a callback reaches the wait limit
3 languages
for callback prompts
English, Spanish or French; more on request

The Hidden Cost of RingCentral Call Queue Limitations

If you're relying on RingCentral's native call queue callback alone, you're likely running into these costly gaps every day:

Calls Going to Voicemail

When queues are full or agents are busy, valuable customer calls end up in voicemail, leading to missed opportunities and frustrated customers.

Native Callback Is a Per-User Add-On

RingCentral’s own queue callback is a paid Call Queues Booster add-on, billed per user in the queue (sources: Wait message settings, Call Queues Booster licenses, as of October 2026).

Abandoned Calls in Busy Queues

When the wait outlasts a caller's patience, they hang up. Each abandoned call is a customer who has to call back and start over, or doesn't call back at all.

Callers Stuck on Hold

Customers would rather not wait on hold. Without a callback option on the queue, holding is their only choice.

What queue callback costs on RingCentral

$35

Call Queues Booster on RingCentral’s US pricing page, billed per unique user in the queue

$65

Per user per month for RingCX, RingCentral’s separate contact-center product (billed annually; $75 monthly)

$100

Per queue per month for QueueCallback, whatever the number of agents, plus one extra RingCentral user per queue for QueueCallback to connect to

At US list prices, the Booster costs less for a queue of up to two users, or up to three if you’d need to add a RingEX user for QueueCallback. RingCentral prices as of October 2026 (sources: US pricing, Call Queues Booster licenses, RingCX pricing).

The Smart Solution: QueueCallback for RingCentral

Transform your RingCentral call queues with professional callback functionality. Keep your existing setup and pay per queue, not per agent.

How QueueCallback Works with Your Call Queues

1

Customer Enters Queue

When your RingCentral call queue is busy, customers hear a message offering them a callback option instead of waiting on hold.

2

Callback Request

Customer presses a key to request a callback. Our IVR confirms their phone number using natural-sounding AI voice technology.

3

A Spot Held in the Queue

A live placeholder call holds a spot in your queue while they go about their day - no more waiting on hold.

4

Automatic Connection

When an agent becomes available, our system automatically calls the customer and connects them directly to your agent.

Why QueueCallback is Perfect for RingCentral Users

Works with your existing RingCentral call queues
No Call Queues Booster or contact-center license required
Fewer abandoned calls
Callers hang up instead of holding
Step-by-step setup guide
Scales with your business needs

14-day free trial. No credit card needed. Then $100/month per queue, unlimited callers waiting.

Features Designed for RingCentral Call Queues

Every feature is built specifically to enhance your RingCentral call queue experience without the complexity or cost of Contact Center licenses.

Smart Queue Integration

Seamlessly integrates with your existing RingCentral call queues without disrupting current operations.

Natural AI Voice

Professional IVR with natural-sounding AI voice technology guides customers through the callback process.

Hang Up, Keep a Spot

A live placeholder call holds a spot in your queue while the customer hangs up.

Real-Time Analytics

Follow each callback, wait times and outcomes live in Callback Reporting.

Choose the Callback Number

Callers confirm the number read back or press 2 to enter a different 10-digit number.

Guided Setup

A step-by-step setup guide walks you through connecting your RingCentral account and queues.

Runs on Your RingCentral Queue

Placeholder calls and callbacks run through your existing RingCentral call queue and phone numbers.

Agent-Friendly

Agents receive callbacks just like regular calls - no new training or processes needed.

Multilingual Support

English, Spanish or French (more languages on request) callback prompts, chosen when you set up each queue.

Callbacks Extend Past Queue Limits

Callbacks can go past your RingCentral queue's wait limit: QueueCallback automatically re-queues them.

Compatible with Your RingCentral Setup

RingEX Users

Works with Advanced and Ultra tiers

MVP Users

Compatible with Standard and Premium

RingCentral’s Native Callback vs QueueCallback

RingEX has its own queue callback through Call Queues Booster licenses. Here’s how it compares with QueueCallback on the same call queues.

RingCentral details as of October 2026.
DimensionRingEX native callbackQueueCallback
When a callback runs out of timeA pending callback is counted unsuccessful if no agent is available before the callback timeout expires; RingCentral doesn't document the timeout's length (queues allow up to 30 minutes with Call Queues Booster)Extends past the queue limit with automatic re-queue
Callback numberThe caller's own number (caller ID), per RingCentral's documented prompt; no documented step to enter anotherCaller confirms the number read back or enters a different 10-digit number (numbers in your account's country)
Licensing modelCall Queues Booster add-on, billed per unique user in the queue; included in the RingEX Customer Engagement BundleOne flat license per RingCentral queue, with no per-agent or per-caller fees; connects through one extra RingCentral user per queue that you set up for it
What the price scales withThe number of users in the queue ($35 each at US list price)$100/mo per queue, month-to-month, plus one extra RingCentral user per queue for QueueCallback to connect to
Position and wait-time announcementsYes, position in queue and estimated wait timeNo
Callback reportingLive Reports callback counts (last 24 hours) and Business Analytics callback fields, with Booster or Customer Engagement Bundle licensesCallback Reporting for every user: each callback, median and average wait, CSV export

Native callback here means RingCentral RingEX’s own call-queue callback, which comes with Call Queues Booster licenses (an add-on option for RingEX Core and Advanced on RingCentral’s US pricing page) or the RingEX Customer Engagement Bundle. RingCentral’s separate RingCX contact-center product is not RingEX native callback. RingCentral details are as of October 2026 (sources: Call Queues Booster licenses, Wait message settings, Live Reports metrics, US pricing). See Call Queues Booster cost and limits and RingCentral call queue max wait time.

Per-user vs per-queue math, at US list prices. Call Queues Booster lists at $35 on RingCentral’s US pricing page, and RingCentral bills it per unique user in the queue (sources: US pricing, Call Queues Booster licenses, as of October 2026). A queue with five users starts at $175 a month on the Booster, and adding a sixth adds another $35.

QueueCallback bills the queue, not the user: $100/month flat whether that queue has two agents or twenty, with no per-caller fees. It connects through one extra RingCentral user per queue that you set up for it. If you need to add one, include that seat (RingEX Advanced shows at $30 to $40 per user per month in the default view of the same page; prices vary by plan and number of users). At US list prices, the Booster costs less for a queue of up to two users, or up to three if you’d need to add a RingEX user for QueueCallback; see the cost by queue size.

Frequently Asked Questions

Learn how QueueCallback adds callback to your existing RingCentral call queues, priced per queue.

QueueCallback adds press-1 callback to your existing RingEX or MVP call queues, separate from RingCentral's own Call Queues Booster add-on. We integrate directly with your existing RingCentral call queues. When callers enter your queue, they can opt for a callback instead of waiting on hold.

No. RingEX offers queue callback through RingCentral's Call Queues Booster add-on, billed per user in the queue, or the RingEX Customer Engagement Bundle (as of October 2026). QueueCallback is a separate add-on for the same RingEX queues at $100/month per queue, if you want callers to choose a different 10-digit callback number, callbacks that automatically re-queue past your queue's limits, and Callback Reporting for every user.

Yes. You keep your existing queues and phone numbers. Setup adds one extra RingCentral user per queue for QueueCallback to connect to and adjusts your queue's wait settings; the setup guide walks through each change.

Yes. New QueueCallback organizations get a 14-day free trial. No credit card needed. The trial starts when you sign up, and nothing is charged during it. The trial covers one queue. You'll need a RingCentral account and one extra RingCentral user per queue for QueueCallback to connect to. One free trial per organization.

We email you three days before your trial ends and again on the last day. To keep callbacks running, an account admin adds a payment method on the Billing page any time before the trial ends, and your callbacks continue at $100/month per queue, month-to-month. If you haven't added one, nothing is charged and your queue pauses, so callers aren't offered a callback. Nothing is deleted: add a payment method any time and your queue turns back on (your first month is billed that day).

Each QueueCallback license covers one RingCentral queue, with no per-caller fees and unlimited callbacks that automatically re-queue past your queue's limits. Add a license only when you want to connect another queue.

Yes. QueueCallback places a live placeholder call in your RingCentral queue to hold a spot for the caller while they hang up. Callbacks can go past your queue's wait limit: QueueCallback automatically re-queues them.

The placeholder call keeps waiting in your RingCentral queue. When an agent takes it, QueueCallback calls the customer and connects them. If it reaches your queue's wait limit first, QueueCallback automatically re-queues it, so the callback goes past the limit.

Both let callers press 1 for a callback instead of holding. RingCentral's comes with Call Queues Booster licenses, billed per user in the queue; QueueCallback is priced per queue, lets callers choose a different 10-digit callback number, and automatically re-queues callbacks past your queue's limits.

RingCX, RingCentral's separate contact-center product, includes callback along with many other features and is priced per user. QueueCallback focuses on callback for your existing RingEX queues, so we can price it per queue: $100/month per queue, month-to-month.

RingCentral details as of October 2026 (sources: Wait message settings, Call Queues Booster licenses, RingCX pricing).

Get Contact Center Callback Features Without the Contact Center Price

Stop losing customers to long hold times. Add callback to the RingCentral call queues you already run, priced per queue.

$100 per Queue

No per-agent or per-caller fees

Set Up in Minutes

Step-by-step setup guide

Month-to-Month

No annual contract

14-day free trial. No credit card needed.

Contact Us

Works with RingCentral RingEX Advanced and Ultra, and MVP Standard and Premium, call queues. You’ll need one extra RingCentral user per queue for QueueCallback to connect to.

Explore our other RingCentral solutions:

Virtual Hold Technology•Queue Management•RingEX Advanced•MVP Standard