Get Contact Center Queue Management on Your Base License

Press-1 callback on your existing RingCentral call queues: callers hang up instead of holding, choose the number to be called back on, and callbacks automatically re-queue past your queue's limits. Every user also gets live Callback Reporting: waiting, completed and expired callbacks, wait times, a per-queue breakdown and CSV export.

You decide where callers are offered a callback in RingCentral: from an IVR menu option, a key press while holding, or after a wait threshold you set on the queue. Callbacks then follow your queue's overflow settings, and when a callback reaches the queue's wait limit, QueueCallback automatically re-queues it.

You control where the callback offer appears through your RingCentral setup: an IVR menu option, a key press while holding, or a wait threshold you set on the queue. In QueueCallback you set how long callbacks wait before they're re-queued and how many times they're re-queued, plus the prompt language and voice for each queue.

Callback Reporting, for every user on your account: a live count of callbacks waiting, completed and expired callbacks, completion rate, median and average wait from request to agent, callback volume over time, a per-queue breakdown, a top-agent leaderboard, each callback's history, and CSV export of every matching row.

During high-volume periods, QueueCallback offers waiting callers a callback instead of holding, and callbacks automatically re-queue past your queue's limits, so fewer busy-period calls turn into lost calls.

You keep your existing queues and phone numbers, and setup takes just a few minutes. It adds one extra RingCentral user per queue for QueueCallback to connect to and adjusts your queue's wait settings, and the step-by-step setup guide walks through each change.

Yes. New QueueCallback organizations get a 14-day free trial. No credit card needed. The trial starts when you sign up, and nothing is charged during it. The trial covers one queue. You'll need a RingCentral account and one extra RingCentral user per queue for QueueCallback to connect to. One free trial per organization.

We email you three days before your trial ends and again on the last day. To keep callbacks running, an account admin adds a payment method on the Billing page any time before the trial ends, and your callbacks continue at $100/month per queue, month-to-month. If you haven't added one, nothing is charged and your queue pauses, so callers aren't offered a callback. Nothing is deleted: add a payment method any time and your queue turns back on (your first month is billed that day).

RingCentral's native queue callback comes with Call Queues Booster licenses, listed at $35 on its US pricing page and billed per user in the queue, and RingCX, its separate contact-center product, starts at $65 per user per month billed annually (as of October 2026). QueueCallback is $100/month per queue, regardless of agent count. At US list prices, the Booster costs less for a queue of up to two users, or up to three if you'd need to add a RingEX user for QueueCallback.

Yes. Callers can choose a callback during holiday rushes, tax season spikes or any busy period, and billing is month-to-month per queue, with no annual contract.