Get Contact Center Queue Management on Your Base License
Bring enterprise-level queue management capabilities from RingCentral Contact Center to your RingEX or MVP license. Handle overflow, optimize efficiency, and reduce abandonment - all at 80% less cost.
No callback options
Limited analytics
Peak hour struggles
Enterprise queue management for RingEX & MVP • No Contact Center required
The Impact of Professional Queue Management
Proper queue management dramatically improves efficiency and customer satisfaction - features typically locked behind Contact Center licenses.
These enterprise-level improvements are available in RingCentral Contact Center, but QueueCallback brings them to your base license at a fraction of the cost.
Queue Management: Another Contact Center Exclusive
RingCentral reserves advanced queue management for Contact Center licenses, leaving base license users struggling with basic functionality:
Limited Queue Analytics
Base RingCentral licenses lack the detailed queue analytics and reporting available in Contact Center, making it impossible to optimize performance or identify bottlenecks.
Peak Hour Chaos
Without advanced queue management features, peak hours become unmanageable. Agents get overwhelmed, customers wait longer, and abandonment rates spike.
Manual Everything
Base licenses require manual intervention for queue adjustments. Contact Center automates these tasks, but at $150+ per agent, it's unaffordable for many.
What This Means for Your Business
Abandoned calls daily in healthcare
Longer waits during peak hours
Daily revenue lost from poor management
Without Contact Center's queue management tools, you're flying blind
Enterprise Queue Management Without Enterprise Costs
QueueCallback brings Contact Center's advanced queue management capabilities to your RingEX or MVP license, transforming how you handle call volume.
Contact Center Features, Base License Price
Real-Time Queue Analytics
Monitor callback acceptance rates, completion rates, and abandonment metrics - analytics typically exclusive to Contact Center.
Smart Callback Integration
Seamlessly integrate professional callbacks with your existing RingCentral queue setup - a premium Contact Center feature at a fraction of the cost.
Peak Hour Optimization
Smooth out call spikes by converting excess volume to scheduled callbacks, maintaining service levels.
Automated Queue Management
Set rules for when to offer callbacks based on queue length, wait times, or time of day - no manual intervention.
Transform Your Queue Performance
Before: Base RingCentral
- ✕Calls abandoned due to long wait times
- ✕No visibility into queue performance
- ✕Manual queue adjustments
- ✕Peak hours overwhelm agents
After: With QueueCallback
- Overflow converts to callbacks automatically
- Queue callback functionality added
- Automated queue optimization
- Smooth handling of peak volumes
Get Started with Professional Queue Management
$100/month per license • 4 concurrent callbacks
Contact Center Queue Management Features
Every advanced queue management feature you'd expect from Contact Center, now available for your base RingCentral license.
Real-Time Queue Analytics
Monitor callback acceptance, completion rates, abandonment metrics, and agent efficiency - all in real-time.
Smart Callback Triggers
Automatically offer callbacks when queues reach capacity or wait times exceed thresholds, preventing lost customers.
Peak Hour Automation
Set rules to automatically offer callbacks during high-volume periods to maintain service levels.
Customizable Thresholds
Define when to offer callbacks based on wait time, queue length, or time of day - fully automated.
Abandonment Prevention
Proactively offer callbacks before customers reach their abandonment threshold.
Callback Success Tracking
Track callback completion rates, customer satisfaction, and conversion metrics.
Wait Time Optimization
Reduce average wait times by intelligently managing queue flow with callback options.
Performance Reporting
Detailed reports on callback performance metrics, acceptance rates, and completion counters.
Transform Your Queue Performance
Reduction in abandonment
Improved efficiency
Peak capacity handling
Queue Management Feature Comparison
See how QueueCallback brings Contact Center's advanced queue management capabilities to your base RingCentral license.
| Queue Management Features | Base RingCentral(RingEX/MVP) | RingCentral + QueueCallbackEnterprise features | Contact CenterPremium license |
|---|---|---|---|
| Real-time queue analytics | |||
| Professional callback options | |||
| Automated callback thresholds | |||
| Peak hour optimization | |||
| Abandonment prevention alerts | |||
| Performance reporting | Basic | ||
| Monthly cost per user/agent | $15-35/user | $15-35/user | $150+/agent |
| Additional cost for queue management | Not available | $100/license (4 concurrent callbacks) | Included in $150+/agent |
Same Advanced Features, Fraction of the Cost
QueueCallback provides the exact same queue management capabilities that RingCentral reserves for Contact Center licenses. For a typical 10-agent team, you save $500-800 monthly compared to Contact Center while getting identical functionality.
Queue Management Questions Answered
Learn how QueueCallback brings Contact Center queue management capabilities to your base RingCentral license.
Stop Managing Queues Manually - Get Contact Center Automation
Transform your queue performance with enterprise-level management features designed for base RingCentral licenses.
Real-Time Analytics
Contact Center insights
Overflow Automation
Never lose another call
80% Cost Savings
vs Contact Center pricing
Professional Queue Management Made Affordable
Get the same queue management features that Contact Center provides, but designed specifically for base RingCentral license users.
$100/month per license • 4 concurrent callbacks • Enterprise features included