Hold-my-place-in-line software for phone queues
Your callers keep telling you the same thing: they do not mind waiting their turn, they just do not want to sit on hold to do it. Hold-my-place-in-line software gives them exactly that — a way to save their position in line and hang up, then get called back the moment it is their turn.
Works with RingCentral RingEX. QueueCallback adds “save my place in line” callbacks to the RingCentral call queues you already run — no new phone system, no Contact Center license.
Let callers keep their spot without holding
When a queue backs up, the caller’s real objection is not the wait — it is being trapped on the line for it. Hold-my-place software removes the trap. While a caller waits, they are offered a callback; if they take it, they hang up and go back to their day, and the system holds their exact position in line for them.
When it becomes their turn, the phone rings and an agent is there. To the caller, it feels like they kept their place in line the whole time — because, in the queue, they did.
How QueueCallback saves the position in line
QueueCallback is the callback layer for RingCentral RingEX. When a caller opts to save their place in line rather than hold, QueueCallback injects a live placeholder call into your RingCentral queue to occupy their slot. The queue advances exactly as it normally would. When the placeholder reaches the front, QueueCallback dials the caller back on the number they chose and bridges them to an available agent.
It runs on your existing RingCentral account. You need a RingEX or MVP plan with call queues and one unassigned RingCentral user license per queue to hold the placeholder — nothing else to install.
What sets it apart from native callback
RingCentral RingEX does have a native callback, but it caps how long a place can be held and locks the callback to the number the caller dialed in on. Here is where a purpose-built option is different:
Holds a place for hours, not minutes
Native RingEX callback is bounded by the queue's maximum wait window. QueueCallback keeps the caller's spot for as long as you configure, so long-running queues still convert.
Any 10-digit callback number
Native callback only rings back the number the caller dialed in on. QueueCallback lets the caller confirm that number or enter any other 10-digit number — built for shared and reception lines.
Per queue, not per agent
Native callback is licensed per agent on the queue, so cost stacks as you add agents. QueueCallback is a flat $100/month per queue, with unlimited agents and unlimited callbacks.
Multilingual callback prompts
QueueCallback runs its callback IVR in English, Spanish, and French, with more available on request.
Purpose-built callback depth
Configurable extended wait times, flexible callback number, auto-requeue of failed callbacks, and a real-time callback dashboard — callback as a product, not a checkbox.
Frequently asked questions
What is hold-my-place-in-line software?
It is software that lets a caller keep their exact position in a phone queue without staying on the line. Instead of holding, the caller opts for a callback, hangs up, and the system rings them back when it is their turn — so they save their spot in line without the wait.
How does it save the caller's position in line?
QueueCallback places a live placeholder call that occupies the caller's slot in your RingCentral queue. The queue keeps advancing as normal, and when the placeholder reaches an agent, the system dials the caller back and connects them — so they effectively never gave up their place.
Do I need RingCentral for this?
Yes. QueueCallback works with an existing RingCentral RingEX or MVP account running call queues. You also need one unassigned RingCentral user license per queue for the placeholder call. There is no separate phone system to buy or migrate to.
How much does it cost?
$100 per month per queue, month-to-month, with unlimited agents and unlimited callbacks. One license covers one RingCentral call queue; add licenses to cover more queues.
Give callers their place in line back
Add save-my-place-in-line callbacks to your RingCentral RingEX or MVP plan. $100/mo per queue, unlimited agents, unlimited callbacks, live in 1–2 days.