Never Miss An Important Call Again
QueueCallback helps businesses prioritize and manage incoming calls efficiently, ensuring you connect with the right people at the right time.
Focus on what matters most: connecting with your customers at the right time.
Our Callback in Queue Solution
We offer an innovative solution that enhances your existing RingCentral communication system. Allow your customers to opt for a callback instead of waiting on hold, providing a seamless and satisfying experience.
How It Works
Customer Choice
Customers can request a callback rather than staying on hold, giving them control over their time.
IVR Confirmation
Our Interactive Voice Response system confirms the number the customer wishes to be called back on.
Queue Placement
A live placeholder maintains the customer's position in the queue without them needing to wait on the line.
Agent Connection
Once an agent is available, the system automatically calls the customer and connects them directly.
System Requirements
Our solution works seamlessly with your existing RingCentral setup without expensive contact center licenses.
Option 1
- RingCentral RingEX Advanced or Ultra Tier
- One unassigned RingCentral user license per four callback waiters
Option 2
- RingCentral MVP Standard or Premium
- One unassigned RingCentral user license per four callback waiters
No contact center licenses needed!
Why Choose Our Solution
Enhanced Customer Satisfaction
Offer flexibility and reduce wait times, improving the overall customer experience.
Efficient Call Management
Smooth out peak call volumes and manage inbound calls more effectively.
Seamless Integration
Leverages RingCentral's native call queues and network, maintaining quality service.
Cost-Effective
Enable advanced callback features without upgrading to costly call center licenses.
User-Friendly
Easy to implement and intuitive for both your team and your customers.
Reliable
Built on RingCentral's robust platform, ensuring consistent and dependable service.
Simple, Scalable Pricing
Purchase as many callback units as your business needs. Each unit includes 4 callback spots.
Callback License
Each license supports 4 concurrent callbacks
- 4 concurrent callback spots
- Unlimited total callbacks per month
- RingCentral integration
- Priority queue management
- Real-time callback status
- Natural-sounding AI voice technology
Need more information? Contact our sales team
Scale As You Grow
Purchase multiple callback units to handle higher call volumes. Easily scale up or down as your needs change.
Getting Started: Once you have created an account, follow the setup instructions at queuecallback.com/setup to configure your callback system.
Have More Questions?
Check out our FAQ section below for detailed answers about our service, or contact our sales team directly.
Frequently Asked Questions
Find answers to common questions about our Queue CallBack service and how it works with RingCentral.
Still have questions? Contact our support team
Ready to Enhance Your
Call Management?
Contact our sales team to discuss your specific requirements and discover how Queue CallBack can transform your business communication.
- Custom configurations for your specific needs
- Volume discounts for multiple callback instances
- Integration assistance and technical support
- Personalized demonstrations for your team