At QueueCallback.com, we offer an innovative "Callback in Queue" solution that enhances your existing RingCentral communication system. Our service allows your customers to opt for a callback instead of waiting on hold, providing a seamless and satisfying experience.

How It Works

• Customer Choice: When customers call your business, they have the option to request a callback rather than staying on the line.

• IVR Confirmation: Our Interactive Voice Response system confirms the number the customer wishes to be called back on.

• Queue Placement: A live placeholder is placed in the queue, preserving the customer's spot without them needing to wait.

• Agent Connection: Once an agent becomes available, the system calls back the customer and connects them directly with the agent.

Our solution is designed to work seamlessly with your existing RingCentral setup without the need for expensive contact center licenses. All you need is:

• RingCentral RingEX Advanced or Ultra Tier

  OR

• RingCentral MVP Standard or Premium

• One unassigned RingCentral user license per four callback waiters

No contact center licenses are needed, making it a cost-effective way to enhance your customer service capabilities.

Benefits

• Enhanced Customer Satisfaction: By offering flexibility and reducing wait times, you improve the overall customer experience.

• Efficient Call Management: Smooth out peak call volumes and manage inbound calls more effectively.

• Seamless Integration: Leveraging RingCentral's native call queues and reliable network, our solution maintains the quality of service you're accustomed to.

Why Choose Our Callback in Queue Solution

• Cost-Effective: Enable advanced callback features without upgrading to costly call center licenses.

• User-Friendly: Easy to implement and intuitive for both your team and your customers.

• Reliable: Built on RingCentral's robust platform, ensuring consistent and dependable service.

Enhance your customer service today by offering a more flexible and satisfying calling experience—all while keeping the quality and reliability of your existing RingCentral system.